Return Policy

1. Eligibility

• Items must be returned within 30 days of delivery.
• Products must be unused, unwashed, unworn and in their original packaging with all tags attached.
• Footwear must be tried on indoors on a clean surface; shoes with scuffed soles are not eligible.
• Final-sale items, gift cards, downloadable guides, and personalized/engraved products are non-returnable.
• Returns from different vendors are handled as separate return requests.

2. How to start a return

1. Sign in to your account and open the order from your order history.
2. Choose the item(s) you want to return and select a reason.
3. Wait for your return request to be reviewed and approved by the vendor.
4. Once approved, you'll receive return instructions and the vendor's return address.
5. Ship the item using a tracked service and keep your tracking number.

Don't have an account? Reach us through the contact page with your order number.

3. Damaged or incorrect items

If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with photos. We'll arrange a free replacement or a full refund including return shipping — you won't pay for our mistake.

4. Refunds

• Approved refunds are issued to your original payment method within 5–10 business days of the returned item being received and inspected.
• Shipping charges are non-refundable except for damaged or incorrect items.
• Original currency conversion rates apply; kalag outdoors is not liable for FX differences.
• Partial returns keep the original order's bundle pricing where applicable.

5. Exchanges

Need a different size or color? The fastest way is to return the item for a refund and place a new order for the correct one. Direct exchanges are subject to vendor stock availability.

6. Vendor returns

Each vendor on kalag outdoors sets their own handling time within this policy. Vendor return addresses are shared only after your return is approved. Sellers may not override the 30-day eligibility window.